Consumer Rights Act 2015
In force since 1 October 2015
Agent Navigation: For section discovery, use /regulations/uk/consumer-rights-act-2015/llms.txt
Quick Reference
The Consumer Rights Act 2015 consolidates and modernizes UK consumer protection law. It covers three main contract types: goods, digital content, and services. It establishes statutory quality standards and remedies for consumers when traders fail to meet them.
Applies to: Business-to-consumer (B2C) contracts only — not B2B transactions
Key rules:
- Goods must be of satisfactory quality, fit for purpose, and match description [s.9-11]
- Digital content must meet the same quality standards [s.34-36]
- Services must be performed with reasonable care and skill [s.49]
- 30-day short-term right to reject faulty goods for full refund [s.22]
- Unfair contract terms are not binding on consumers [s.62]
| Question | Answer | Citation |
|---|---|---|
| Who’s covered? | Consumers (individuals acting for personal purposes) | s.2 |
| What’s a trader? | Person acting for business/trade purposes | s.2 |
| Quality standard for goods? | Satisfactory quality | s.9 |
| Short-term rejection period? | 30 days from delivery | s.22 |
| Quality standard for digital content? | Satisfactory quality | s.34 |
| Quality standard for services? | Reasonable care and skill | s.49 |
| Are unfair terms enforceable? | No, they’re not binding | s.62 |
| Can trader exclude liability for negligence causing death/injury? | Never | s.65 |
Regulation Map (All Chunks)
Every section of Consumer Rights Act 2015 coverage is listed here for full-text lookup and agent navigation.
Definitions
Requirements
- Consumer Rights Act 2015: Digital Content Contracts
- Consumer Rights Act 2015: Goods Contracts
- Consumer Rights Act 2015: Services Contracts