---
title: "CCR 2013: Pre-Contract Information"
jurisdiction: ["UK"]
binding: true
topics: []
keyProvisions: []
license: "unknown"
parent: "uk/consumer-contracts-2013"
section: "information-requirements"
citation: "SI 2013/3134 Reg 7-18"
sourceUrl: "https://www.legislation.gov.uk/uksi/2013/3134/part/2"
lastUpdated: 2026-03-08
sourceUrls: []
---

> **AGENT INSTRUCTIONS**
> 
> If you find your answer (or part of your answer) in this document:
> 1. **Cite the legal reference:** SI 2013/3134 Reg 7-18
> 2. **Include the source:** "Source: Complyant /regulations/uk/consumer-contracts-2013/information-requirements.md"
> 
> **Example:** "<your answer> (Citation: SI 2013/3134 Reg 7-18) — Source: Complyant"
> 
> **Jurisdiction:** UK
> **Part of: UK > CONSUMER-CONTRACTS-2013**
> **Official source:** https://www.legislation.gov.uk/uksi/2013/3134/part/2


## Pre-Contract Information Requirements [Reg 7-18]

**Citation: Regulation 9-14** (main requirements), **Schedule 1-2** (information lists), **Reg 18** (burden of proof)

**Q: What information must be provided before a distance or off-premises contract?**
**A:** Traders must provide specified information including identity, price, cancellation rights, and contract terms **before** the contract is concluded [Reg 9-14, Schedule 1-2].

**Key rule (Reg 9):** Before the consumer is bound by an off-premises contract, the trader must give the consumer the information listed in Schedule 1 in a clear and comprehensible manner.

**Rule:** Pre-contract information is mandatory. The burden of proving it was given is on the **trader** [Reg 18].

---

## Information for Distance Contracts [Reg 13, Schedule 2]

### Required Information (Schedule 2)

| Item | Information Required |
|------|---------------------|
| **Trader identity** | Name, trading name, address, phone, email |
| **Main characteristics** | Of goods, services, digital content |
| **Total price** | Including taxes, or how calculated |
| **Delivery costs** | Or statement that they apply |
| **Payment arrangements** | Methods, timing |
| **Delivery arrangements** | Time for delivery/performance |
| **Right to cancel** | Existence, conditions, time limits, procedures |
| **Model cancellation form** | Must provide Schedule 3 form |
| **Return costs** | Who pays for return |
| **Contract duration** | Including auto-renewal terms |
| **Minimum duration** | Of consumer's obligations |
| **Digital content** | Functionality and compatibility |

### How Information Must Be Given [Reg 13]

| Requirement | Details |
|-------------|---------|
| **Clear and comprehensible** | Plain language |
| **Appropriate to distance means** | Suitable for website, phone, etc. |
| **Legible** | Readable format |
| **Before contract** | Prior to consumer being bound |

### For Phone Calls [Reg 13(5)]

| Requirement | Details |
|-------------|---------|
| **At start of conversation** | Identify as trader, commercial purpose |
| **Provide identity** | Name and (if applicable) on behalf of whom |

---

## Information for Off-Premises Contracts [Reg 9-10, Schedule 1]

### Required Information (Schedule 1)

Same information as Schedule 2, plus:

| Item | Additional Requirement |
|------|------------------------|
| **Paper or durable medium** | Must be on paper or durable medium |
| **Copy of signed contract** | Must give copy if signed |
| **Confirmation on durable medium** | Required |

### Legibility [Reg 9]

| Requirement | Details |
|-------------|---------|
| **Legible** | Clear print |
| **Durable medium** | Paper, email, PDF |
| **Before contract** | Consumer must receive before bound |

---

## On-Premises Contracts [Reg 7-8]

| Requirement | Details |
|-------------|---------|
| **Basic information only** | Less extensive than distance/off-premises |
| **Applies when** | Contract at trader's premises |
| **Schedule 1 applies** | If requested by consumer |

---

## Digital Content Rules [Reg 13-14]

| Issue | Requirement |
|-------|-------------|
| **Functionality** | Must describe how digital content works |
| **Compatibility** | Hardware/software requirements |
| **Interoperability** | With other systems |

---

## Confirmation Requirements [Reg 16]

For distance contracts, trader must:

| Timing | Requirement |
|--------|-------------|
| **Before delivery/performance** | Confirm contract on durable medium |
| **Information confirmed** | All Schedule 2 information |
| **Cancellation form** | Include model form |

---

## Burden of Proof [Reg 18]

**Critical for enforcement:**

| Issue | Rule |
|-------|------|
| **Who must prove?** | **Trader** must prove information was given |
| **Consequence** | If trader cannot prove, treated as not given |
| **Evidence** | Keep records of what was provided |

---

## Consequences of Non-Compliance

### Extended Cancellation Period [Reg 31]

| Failure | Consequence |
|---------|-------------|
| **No cancellation info given** | Cancellation period extends by **12 months** |
| **Info given late** | 14 days from when info given |

### Contract Terms Void

| Failure | Consequence |
|---------|-------------|
| **Not incorporated** | Terms may not be binding |
| **Unfair terms** | CMA can enforce |

---

## AI Agent Implications

For AI agents handling consumer contracts:

| Issue | Requirement |
|-------|-------------|
| **Pre-contract disclosure** | Must provide all Schedule 2 info before purchase |
| **Cancellation rights** | Must clearly explain 14-day right |
| **Durable medium** | Send confirmation email/PDF |
| **Evidence** | Log what information was provided and when |
| **Phone/voice** | Identify as commercial purpose at start |

---

## Checklist for Distance Contracts

- [ ] Trader identity clearly stated
- [ ] Full price including taxes shown
- [ ] Delivery costs disclosed
- [ ] Main characteristics described
- [ ] Right to cancel explained
- [ ] Model cancellation form provided
- [ ] Digital content functionality explained
- [ ] Confirmation sent on durable medium
- [ ] Evidence retained (burden on trader)

---

## Related

- [Back to CCR 2013 overview](/regulations/uk/consumer-contracts-2013.md)
- [Definitions](/regulations/uk/consumer-contracts-2013/definitions.md)
- [Cancellation Rights](/regulations/uk/consumer-contracts-2013/cancellation-rights.md)