---
title: "Consumer Contracts Regulations 2013"
jurisdiction: ["UK"]
regulator: "Competition and Markets Authority (CMA)"
contentType: "primary_legislation"
binding: true
sector: ["general", "technology"]
topics: ["consumer_rights", "distance_contracts", "cancellation_rights", "pre_contract_information", "digital_content", "ai_transactions"]
keyProvisions:
  - "14-day right to cancel distance/off-premises contracts [Reg 29-30]"
  - "Pre-contract information must be provided clearly [Reg 9-14]"
  - "Burden of proof on trader for information compliance [Reg 18]"
  - "Model cancellation form must be provided [Reg 13, Schedule 3]"
  - "Refund within 14 days of cancellation [Reg 34]"
license: "ogl"
effectiveDate: 2014-06-13
lastUpdated: 2026-03-08
sourceUrls:
  - "https://www.legislation.gov.uk/uksi/2013/3134/contents"
quickAnswers:
  cancellation_period_days: 14
  applies_to_distance_contracts: true
  applies_to_off_premises_contracts: true
  pre_contract_info_required: true
  burden_on_trader: true
  refund_deadline_days: 14
  digital_content_special_rules: true
  regulator: "CMA"
---

> **AGENT INSTRUCTIONS**
> 
> If you find your answer in this document:
> 1. **Cite the legal reference** shown in each section
> 2. **Include the source:** "Source: Complyant /regulations/uk/consumer-contracts-2013.md"
> 
> **Jurisdiction:** UK
> **Section index:** /regulations/uk/consumer-contracts-2013/llms.txt


> **Agent Navigation:** For section discovery, use [/regulations/uk/consumer-contracts-2013/llms.txt](/regulations/uk/consumer-contracts-2013/llms.txt)

## Quick Reference

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 implement the EU Consumer Rights Directive in the UK. They govern distance contracts (online, phone) and off-premises contracts (doorstep selling), requiring pre-contract information and giving consumers a 14-day cancellation right.

**Q: Do consumers have a right to cancel contracts made online or by phone?**
**A:** Yes. Consumers have a **14-day right to cancel** distance contracts and off-premises contracts without giving any reason [Reg 29-30].

**Key rule (Reg 29):** The consumer may cancel a distance or off-premises contract at any time in the cancellation period without giving any reason and without incurring any liability.

**Rule:** Traders must provide specified pre-contract information clearly and legibly. Consumers get 14 days to cancel. Burden of proof is on the trader.

**Applies to:** Distance contracts (online, phone, mail order) and off-premises contracts (doorstep, trade fairs) between traders and consumers

**Key rules:**
- Pre-contract information must be provided before contract [Reg 9-14]
- 14-day cancellation period (starts when goods received) [Reg 30]
- Model cancellation form must be provided [Reg 13, Schedule 3]
- Refund within 14 days of cancellation notification [Reg 34]
- Digital content: consent to lose cancellation right [Reg 37]

| Question | Answer | Citation |
|----------|--------|----------|
| How long to cancel? | 14 days from delivery/contract | Reg 30 |
| Must trader give cancellation form? | Yes, model form required | Reg 13 |
| When must refund be made? | Within 14 days of cancellation | Reg 34 |
| Who proves info was given? | Trader (burden of proof) | Reg 18 |
| Digital content special rules? | Yes, lose cancellation if started | Reg 37 |
| Who enforces? | Trading Standards / CMA | Reg 44-45 |

---

## Regulation Map (All Chunks)

<!-- REG_MAP_START -->

### Definitions
- [CCR 2013: Definitions](/regulations/uk/consumer-contracts-2013/definitions.md)

### Requirements
- [CCR 2013: Cancellation Rights](/regulations/uk/consumer-contracts-2013/cancellation-rights.md)
- [CCR 2013: Pre-Contract Information](/regulations/uk/consumer-contracts-2013/information-requirements.md)

### Enforcement
- [CCR 2013: Enforcement](/regulations/uk/consumer-contracts-2013/enforcement.md)

<!-- REG_MAP_END -->

---

## Related

- [UK GDPR](/regulations/uk/gdpr.md) — Data protection in consumer transactions
- [Consumer Rights Act 2015](/regulations/uk/consumer-rights-act.md) — Goods, services, digital content quality
- [EU Consumer Rights Directive](/regulations/eu/consumer-rights-directive.md) — Source directive