--- title: "CRD: Pre-Contract Information" jurisdiction: ["EU"] binding: true topics: [] keyProvisions: [] license: "unknown" parent: "eu/consumer-rights-directive" section: "information-requirements" citation: "Directive 2011/83/EU Art 6-8" sourceUrl: "https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32011L0083" lastUpdated: 2026-03-08 sourceUrls: [] --- > **AGENT INSTRUCTIONS** > > If you find your answer (or part of your answer) in this document: > 1. **Cite the legal reference:** Directive 2011/83/EU Art 6-8 > 2. **Include the source:** "Source: Complyant /regulations/eu/consumer-rights-directive/information-requirements.md" > > **Example:** " (Citation: Directive 2011/83/EU Art 6-8) — Source: Complyant" > > **Jurisdiction:** EU > **Part of: EU > CONSUMER-RIGHTS-DIRECTIVE** > **Official source:** https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32011L0083 ## Pre-Contract Information Requirements [Art 6-8] **Citation: Article 6** (information requirements), **Art 7** (off-premises formal requirements), **Art 8** (distance formal requirements) **Q: What information must be provided before concluding a distance contract?** **A:** Traders must provide specified information including identity, price, withdrawal rights, and contract characteristics **before** the consumer is bound [Art 6]. **Key rule (Art 6(1)):** Before the consumer is bound by a distance or off-premises contract, the trader shall provide the consumer with the following information in a clear and comprehensible manner... **Rule:** 20+ mandatory information items. If withdrawal information not given, the withdrawal period extends by 12 months [Art 10]. --- ## Required Information [Art 6(1)] ### Trader Information | Item | Required Information | |------|---------------------| | **(a)** | Main characteristics of goods/services | | **(b)** | Identity of trader (trading name) | | **(c)** | Geographic address for complaints | | **(d)** | Telephone, fax, email for quick contact | | **(e)** | Geographic address of business (if different from (c)) | ### Price Information | Item | Required Information | |------|---------------------| | **(f)** | Total price inclusive of taxes | | | Method of calculation if cannot be determined in advance | | **(g)** | Cost of using means of distance communication (if not basic rate) | | **(e)** | Delivery costs (or that they apply) | ### Contract Terms | Item | Required Information | |------|---------------------| | **(h)** | Arrangements for payment, delivery, performance | | **(i)** | Complaint handling policy (if any) | | **(j)** | Conditions, time limit and procedures for withdrawal | | **(k)** | Consumer bears return costs (if applicable) | | **(l)** | Costs for services started during withdrawal period | ### Digital Content Specific | Item | Required Information | |------|---------------------| | **(r)** | Functionality including technical protection measures | | **(s)** | Relevant interoperability/compatibility | ### Additional Items | Item | Required Information | |------|---------------------| | **(m)** | No withdrawal right if exception applies | | **(n)** | Reminder of legal guarantee of conformity | | **(o)** | After-sales service and guarantees (if any) | | **(p)** | Codes of conduct (if any) | | **(q)** | Contract duration and termination conditions | --- ## Formal Requirements for Off-Premises Contracts [Art 7] ### Information on Paper or Durable Medium | Requirement | Details | |-------------|---------| | **Format** | Paper or, with consumer consent, durable medium | | **Legibility** | Clear and comprehensible | | **Copy of contract** | Must provide signed contract or confirmation | | **Language** | Official language of Member State | ### Model Withdrawal Form | Requirement | Details | |-------------|---------| | **Annex I(B)** | Must provide model withdrawal form | | **Optional use** | Consumer not obliged to use it | --- ## Formal Requirements for Distance Contracts [Art 8] ### Presentation of Information | Requirement | Details | |-------------|---------| | **Clear and comprehensible** | Adapted to distance communication | | **Appropriate to means** | Website, phone, etc. | | **Durable medium** | For certain key information | ### Website-Specific Rules [Art 8(2)] | Element | Requirement | |---------|-------------| | **Ordering button** | Must clearly indicate payment obligation | | **Suggested wording** | "Order with obligation to pay" | | **Consequence** | If not complied with, consumer not bound | ### Telephone Sales [Art 8(4)] | Requirement | Details | |-------------|---------| | **Identify at outset** | Trader's identity and commercial purpose | | **On behalf of** | Identity of person on whose behalf calling | ### Space-Limited Means [Art 8(4)] | Requirement | Details | |-------------|---------| | **Minimum info** | Essential info before contract | | **Full info** | Available via link or other means | | **Essential includes** | Main characteristics, identity, price, withdrawal, duration | --- ## Confirmation Requirements [Art 8(7)] For distance contracts, trader must provide confirmation: | Timing | Requirement | |--------|-------------| | **When** | Within reasonable time after conclusion | | **No later than** | Delivery of goods / start of service | | **Format** | Durable medium | | **Content** | All Art 6 information | | **Plus** | Confirmation of consumer's consent for digital content | --- ## Consequences of Non-Compliance ### Extended Withdrawal Period [Art 10] | Failure | Consequence | |---------|-------------| | **No withdrawal info** | Period extends by **12 months** | | **Info given within 12 months** | 14 days from when given | | **Maximum** | 12 months + 14 days | ### Contract Not Binding [Art 8(2)] | Failure | Consequence | |---------|-------------| | **No payment acknowledgment** | Consumer not bound by contract | | **Ordering button** | Must clearly indicate payment | --- ## AI Agent Implications For AI agents handling consumer transactions: | Requirement | Implementation | |-------------|----------------| | **All Art 6 info** | Must be provided before purchase | | **Withdrawal info** | Clearly explain 14-day right | | **Model form** | Provide Annex I(B) form | | **Durable medium** | Email/PDF confirmation | | **Payment button** | Clear "order with payment" indication | | **Phone/voice** | Identify commercial purpose at start | ### Critical for Compliance | Risk | Mitigation | |------|------------| | **Extended period** | Always provide withdrawal info | | **Contract void** | Ensure payment acknowledgment | | **Evidence** | Log what info was provided | --- ## Checklist for Distance Contracts - [ ] Main characteristics clearly described - [ ] Trader identity and contact details given - [ ] Total price including taxes shown - [ ] Delivery costs disclosed - [ ] Right to withdraw explained (14 days) - [ ] Model withdrawal form provided - [ ] Digital content functionality explained - [ ] Payment button clearly labelled - [ ] Confirmation sent on durable medium --- ## Related - [Back to CRD overview](/regulations/eu/consumer-rights-directive.md) - [Definitions](/regulations/eu/consumer-rights-directive/definitions.md) - [Right of Withdrawal](/regulations/eu/consumer-rights-directive/withdrawal-rights.md)